I believe it's my responsibility as your designer to select the best possible logo for you, not yours! That's why I present one logo concept to you and we refine from there.

It is very rare that my clients require more than the two included rounds of refinement. Due to my comprehensive pre-work process as well as our brand strategy call, I have very good insight to your brand by the time we get to logo design! Most clients love the first concept and we go from there!

That said, if you do wish to refine your logo further or go back to the drawing board, additional rounds of refinement are able to be added on to your experience at my hourly rate of $100/hr to be added on to your existing invoice.

QUESTION 2

What if I need more revisions?

You will receive a brand guide with guidelines for using your brand fonts, colors, and more. You will also receive any font files we selected as part of your brand.

You will also receive a zip file with all iterations of your logo for both print and digital use. Your logo files will be organized by logo version, then print/digital, then file type. I will provide guidance on what files should be used for what purposes so that your logo always looks clean and professional.

All files will be delivered via your Google Drive folder. I ask that you download and back up this folder and all of its files at the end of our project so that you do not lose access.

QUESTION 3

What final files will I receive?

While I don't create or execute an SEO strategy for you, I do set up your website with best SEO practices in mind.

I always design with the user experience as the main priority and consider your page structure as it relates to SEO. I will also:  optimize page titles and descriptions, optimize image size and file names, optimize copy header tags, submit your site map(s) to Google Search Console, and create 301 redirects from your old site if needed.

All of these items are important to set the stage for any SEO strategy you implement in the future but are not necessarily designed to help you rank. If you'd like to add on my SEO package to your experience, please reach out!

QUESTION 4

Do you do my SEO?

I will reference your current website, client questionnaire, and our discussions to outline your page content and write headlines where relevant. While I do tend to write copy as part of my design process, please note that you are ultimately responsible for all copy. As we refine your site, I will let you know places where I need you to "fill in" content and I'll update the design with your copy.

If you are interested in hiring a copywriter to write your full website or to audit the site once it is complete, please reach out! This is something we can add on to your experience and bring in one of my copywriting partners. If this is something you're considering, please reach out as soon as possible as it's best that we complete your copy before heading into the design phase!

QUESTION 5

How does copywriting work?

It is very rare that a project would need to be cancelled. Per our contract, our project will be rescheduled to a later date or cancelled if you fail to meet deadlines and supply documents in a timely manner. Payments already submitted are not refundable. Rescheduled projects are subject to a rescheduling fee of 10% of the project total. This accounts for your time reserved on my calendar as well as impact on my other client projects.

If you need to cancel or reschedule our project for any reason, please reach out as soon as possible. I would always prefer that we figure something out and reach a resolution before resorting to cancelling the project! Email me at alex@alexcollierdesign.com if an issue arises that may impact our project.

QUESTION 6

What is your cancellation policy?

Absolutely! The thing I love about Showit is that it is so user-friendly, most of my clients are able to make small adjustments and updates without my help. As part of our pre-launch call, I love to educate you on using Showit for your purposes.

That said, many of my clients do return for help with more complex and involved updates! Depending on the project, I usually recommend my VIP full or half day! In the past I have helped clients launch new website pages, shops, and client experience guides (like the one you are reading now!).

If you'd like to work together in the future, please reach out via my contact form and share the details and goals of your project as well as your goal launch date.

QUESTION 7

Can I hire you for updates?